Right of Withdrawal

At Avina-Style.com, we prioritize your satisfaction. We understand that sometimes a purchase may not meet your expectations, and we strive to make the return and refund process as straightforward and transparent as possible. Please review the following policy to ensure a smooth experience.

1. Our Commitment

We are dedicated to providing accurate product descriptions and high-quality items. If you are not entirely satisfied with your purchase, we are here to assist you.

2. Eligibility for Returns

  • Return Period: You may initiate a return within 30 days of receiving your order.
  • Item Condition: Products must be unused, in their original condition, and include all tags, packaging, and accessories.
  • Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable unless they are defective upon arrival. These include:
    • Intimates and underwear
    • Swimwear
    • Customized or personalized products
    • Gift cards
    • Final sale items

3. How to Initiate a Return

To request a return, please contact our customer service team at info@avina-style.com within the specified return period. Please await our confirmation and specific instructions before sending any items back.

When contacting us, please include:

  • Your order number (e.g., #AS1234)
  • The item(s) you wish to return
  • Your reason for the return
  • Photos or videos, if applicable (for damaged or incorrect items)

4. Return Shipping

  • Customer-Initiated Returns: If you are returning an item for personal reasons (e.g., wrong size, change of mind), you are responsible for the return shipping costs. We recommend using a trackable shipping method.
  • Defective or Incorrect Items: If the item you received is damaged or incorrect, we will provide a prepaid return label and instructions.

5. Return Address

Please do not send items back before receiving our return instructions. The correct return address will be provided once your return request is approved. Shipping items to an incorrect address may result in delays or affect your refund eligibility.

6. Refund Process

Once we receive and inspect your returned item, we will email you with the status of your refund.

  • If approved, the refund will be processed within 7 business days and issued to your original payment method.
  • Your bank or payment provider may require an additional 5–7 business days to post the funds to your account.
  • Partial refunds may be issued for:
    • Items not returned in their original condition
    • Returns received beyond the 30-day window
    • Returns damaged due to inadequate packaging

7. Exchanges

We offer exchanges for eligible items. If you wish to exchange a product for a different size, color, or another item, please contact us at info@avina-style.com. We will assist you with availability and arrange both the return and shipment.

  • Customer Exchanges: If the exchange is for personal reasons, you are responsible for both return and new shipping costs.
  • Defective/Incorrect Product Exchanges: We will cover all shipping costs if the exchange is due to an issue on our end.

8. Damaged or Defective Items Upon Arrival

Please inspect your package within 24 hours of delivery. If an item is damaged, defective, or incorrect, contact us immediately at info@avina-style.com with your order number and photos or video of the issue. We will promptly resolve it by sending a replacement or issuing a refund.

9. Incorrect Delivery Address

If you provided an incorrect or incomplete shipping address, please notify us as soon as possible. While we will endeavor to update it before the order ships, changes are not always possible once the order is in transit.

  • If a package is returned due to an incorrect address, failure to collect, or refused delivery, we may deduct actual return and re-shipping costs from your refund.

10. International Orders – Taxes & Customs

For international shipments outside the U.S., your local customs office may impose duties, taxes, or other fees. These charges are the customer's responsibility, and we do not reimburse or cover them.

11. Contact Us

Should you require assistance with a return or have questions regarding our policy, please do not hesitate to contact us:

Email: info@avina-style.com
Response Time: We aim to reply to all inquiries within 24 business hours.

Company Information

Website Name: Avina-Style.com
Company Name: Life Luxe LLC
Contact Form: Click Here
Phone: +1 304 396 7097
Address: 3140 W. Main Street, Riverton, Wyoming 82501, USA
Customer Service Hours: Monday to Friday | 9:00 AM to 5:00 PM GMT